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Do You Really Know How Social Networks Operate?

(Originally by DON.P; Courtesy: www.Linkedin.com)       Back in 2007, the Wall Street Journal did an analysis of more than 25,000 user postings from several of the largest sharing and collaboration Web...

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How Do You Build the Business Case for a Good Customer Experience?

(Originally by: Don P., Founding Partner, Peppers & Rogers Group at TeleTech)   Let’s face it: Good customer service is not always beneficial to a company’s bottom line. Sometimes it costs more...

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